Petite Rose Quartz Flower Necklace

Processing and Shipping Information

Stock Items: All stock items will be processed and dispatched within one week.

Shipping Origin: All orders are shipped from Hong Kong. Domestic orders are delivered via SF Express. For international orders, please contact us via WhatsApp at +852 9380 0802 to confirm delivery options for your location.

Estimated Shipping Time

1. Hong Kong:

2-3 business days

2. Showroom Pick-up: Orders can be picked up from our showroom in Causeway Bay on the same day, though processing may take up to 3 business days. We will confirm availability once your order is received.

3. Custom Orders: As these items are specially crafted for you, please allow 4-6 weeks for delivery, depending on the complexity of the order.

4. International Delivery: All international orders are shipped via DHL.

Shipping Fees

Please note that the shipping fees displayed at checkout do not include duties and taxes. These charges may vary based on the destination country and are the responsibility of the recipient. They will be assessed by the customs office in your respective country.

Note: Please be aware that delays may occur during peak seasons, including holidays.

Additional Information: For details regarding customs regulations, duties, and taxes specific to your country, we recommend contacting your local customs office for the most accurate and up-to-date information.

Refund and Exchange Guidelines for Pour La Vie

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our guidelines below:

Exchange Policy
- Exchange Period: Items can be exchanged within 7 days of receiving your order.
- Condition of Items: To be eligible for an exchange, items must be unused, in their original condition, and with all tags attached.
- Customized Items: Please note that customized items are not eligible for refund or exchange.
- Earrings: For hygiene reasons, earring items cannot be exchanged once purchased.

How to Initiate an Exchange
Contact Us: Reach out to our customer service team on What’sApp +852 9380 0802 or email us on info@pourlavie.com to inform us about your intention to exchange.
Return Instructions: We will provide you with instructions on how to return the item for an exchange.
Shipping Costs: Customers are responsible for any shipping costs associated with returning items for exchange.

Final Note
We appreciate your understanding and support. If you have any questions or concerns regarding our exchange policy, please feel free to contact us.