Refund and Exchange Guidelines for Pour La Vie

Thank you for shopping with us! We want you to be completely satisfied with your purchase.
Please review our guidelines below:

Exchange Policy

  • Exchange Period: Items can be exchanged within 7 days of receiving your order.
  • Condition of Items: To be eligible for an exchange, items must be unused, in their original condition, and with all tags attached.
  • Customized Items: Please note that customized items are not eligible for refund or exchange.
  • Earrings: For hygiene reasons, earring items cannot be exchanged once purchased.

How to Initiate an Exchange

Contact Us: Reach out to our customer service team on What'sApp +852 9380 0802 or email us on info@pourlavie.com to inform us about your intention to exchange.

Return Instructions: We will provide you with instructions on how to return the item for an exchange.

Shipping Costs: Customers are responsible for any shipping costs associated with returning items for exchange.

Final Note

We appreciate your understanding and support. If you have any questions or concerns regarding our exchange policy, please feel free to contact us.